Terms of Service
By subscribing to any Delegate.media plan, you agree to these terms. Please read them before purchasing. If you have questions, contact us before subscribing.
1. About Us
Electric Limes Ltd (trading as Delegate.media), registered in England & Wales (Company No. 16847581), provides social video creation and posting services to businesses under the brand names DELEGATE.video, DELEGATE.social, and DELEGATE.media.
References to "we", "us", or "our" mean Electric Limes Ltd. References to "you" or "your" mean the subscribing business or individual.
2. Acceptance of Terms
By subscribing to a Delegate.media plan, you confirm that:
- You are aged 18 or over and have the legal capacity to enter into a contract
- If subscribing on behalf of a business, you have authority to bind that business
- You have read and agree to these Terms of Service
3. Our Services
Depending on the plan you select, we will:
- DELEGATE.video: Create up to 12 branded videos per month, delivered to your nominated Google Drive folder. You are responsible for posting them.
- DELEGATE.social: Create up to 12 branded videos per month and post them to up to 11 social media platforms on your behalf.
- DELEGATE.media: Create up to 30 videos per month (12 personalised + 18 AI avatar) and post them to all connected social platforms on your behalf, including voice cloning, AI presenter, custom jingles, and advanced motion graphics.
Video formats, dimensions, and production specifications may vary. We reserve the right to update these as platform requirements change.
4. Your Responsibilities
- Grant us access to your social media accounts as required for your plan
- Provide brand assets, any source materials, and feedback in a timely manner
- Ensure you own or have the right to use any materials you supply to us
- Keep your billing details up to date
- Not use our services for unlawful, misleading, or harmful content
5. Payment
Subscription fees are charged monthly by Direct Debit. All prices are shown exclusive of VAT; VAT at the applicable UK rate will be added at checkout and shown on your invoice. For full billing terms, see our Subscription Terms.
6. 21-Day Money-Back Guarantee
If you are not satisfied with our service, you may request a full refund within 21 days of your first payment. To claim, contact us via our contact page within the 21-day window. After 21 days, standard cancellation terms apply.
7. Cancellation
You may cancel your subscription at any time by giving us 30 days' written notice via our contact page. Your subscription will continue until the end of the notice period and you will not receive a pro-rata refund for the remaining days, except where the 21-day guarantee applies.
We may suspend or cancel your subscription immediately if you breach these terms or fail to pay.
8. Intellectual Property
Your content: You retain all rights to content you provide to us (brand assets, photos, videos, copy). By providing them, you grant us a licence to use them solely to produce your videos.
Produced videos: Once your subscription fees are paid in full for the relevant month, ownership of the videos produced in that month transfers to you. We retain the right to showcase anonymised or consented work in our portfolio.
Our tools and methods: We retain all rights to our production processes, templates, software, and workflows. These are not transferred to you under any circumstances.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any loss of business, revenue, profit, or data arising from use of our services
- Our total liability to you in any month shall not exceed the subscription fee paid in that month
- We are not responsible for social media platform outages, algorithm changes, or account suspensions by third-party platforms
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
10. Consumer Rights
If you are a consumer (not purchasing as a business), you have additional statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These terms do not affect those rights.
Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of subscription. Where you have requested that the service begin immediately, you may lose this right once the service has been fully performed. Our 21-day money-back guarantee is in addition to, and more generous than, this statutory right.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection laws in your country give you the right to bring proceedings elsewhere.
12. Changes to These Terms
We may update these terms from time to time. We will give you at least 30 days' notice of any material changes before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.
13. Contact
Questions about these terms? Contact us via our contact page.